Shipping policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@norellio.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@norellio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@norellio.com.

Returns and Exchanges Policy Norellio

At Norellio, we are committed to providing you with high quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. If you have any questions or would like to make a return, please contact us via our support email address support@Norellio.

1. General Returns and Exchanges

• If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.
  
  

• Items returned or exchanged must be in their original condition, unworn, unwashed and with the original tags attached.
  
  

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

1. Contact us by email at support@Norellio specifying your order number, the item(s) you wish to return or exchange, and the reason for this request.

2. Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.

3. Carefully package the item you are returning, making sure to include the invoice or a document showing the order number.

4. Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of a defective product or error on our part.

5. Once we have received the returned item, our team will examine its condition. If the item meets our return criteria, we will issue a refund or exchange.

3. Refunds

• Refunds will be made within 2 days of receipt of the returned item. Refunds will be made via the same method of payment used for the original purchase.
  
  

• Original shipping charges will not be refunded, except in the case of a defective product or error on our part.
  
  

4. Defective products or order errors

If you receive a defective product or if we have made an error in your order, please contact us immediately at support@Norellio. We will take care of the return shipping costs and arrange a prompt refund or exchange.

5. Contact us

If you have any questions or concerns about our returns and exchanges policy, or if you need assistance returning an item, please feel free to contact us at the following e-mail address: contact@norellio.com

 Our customer service team is here to help.

At Norellio, we strive to ensure your satisfaction at every stage of your shopping experience. We thank you for placing your trust in our brand, and are committed to resolving any issues quickly and efficiently, while providing you with products of exceptional quality.